Frequently Asked Questions

Yes. Every customer is identified before their first purchase — that’s a legal requirement for Australian bullion dealers, not a preference of ours. Registering takes a few minutes and you only do it once.

48 hours from the moment you confirm your order. We buy your metal in the market the moment you confirm, so the price is genuinely locked, if gold jumps overnight, you still pay what your invoice says.

Bank transfer for online orders. Your invoice carries the account details and a payment reference — use the reference exactly as shown so we can match your transfer. In store you can also pay by cash or EFTPOS.

The order is cancelled and the price released. A $100 cancellation fee applies, plus, if the metal price has fallen since you ordered — the amount of that fall, because we’ve already covered your price in the market. If the price has risen, only the $100 applies. Nothing is charged to a card & any fee is invoiced.

No. Investment grade bullion, gold and silver at 99.5% purity or above, in bar or coin form, is GST-free in Australia. Everything we sell qualifies. Jewellery and gold-plated items are not GST free, which is one reason bullion gives you more metal for your money.

Yes. Choose the account type when you register and we’ll collect the right details, fund or trust name, ABN, the deed, and identification for the trustees and beneficial owners. Your invoice is issued in the entity’s name, which is what your accountant and auditor will want to see.

We’re not financial advisers — talk to your SMSF specialist before buying inside your fund.

By insured express courier, in plain unmarked packaging with no indication of what’s inside. Someone needs to be there to sign — couriers won’t leave bullion unattended. We email you tracking as soon as it’s dispatched.

Yes, and it’s free. We’ll email you when your order is ready. Bring the photo ID you registered with.

No. We deliver within Australia only.

Yes, in full, door to door.

Bring it into the store. We weigh and test it in front of you, price it against the live market that day, and if you’re happy with the number you’re paid on the spot. If you’re not happy, you take it home, no fee, no pressure.

Both. Bullion bars and coins are straightforward. Jewellery and scrap are priced on their actual gold content, which depends on carat — 22ct is about 91.6% gold, 18ct is 75%, 9ct is 37.5%. That’s why we weigh and test rather than quote over the phone.

We can tell you what the metal is worth per gram at today’s market, but not what your specific items are worth. Weight and purity have to be confirmed in person. Anyone quoting you a firm price for items they haven’t seen is guessing.

Yes, a driver’s licence, photo ID or passport. We identify every customer we buy from. It’s the law, and it’s also what separates a licensed dealer from a pop-up “gold buying event”.

Yes. We buy back any bullion we’ve sold, and bullion from other reputable dealers, at the market price on the day.

Australian bullion dealers are regulated by AUSTRAC and required to identify every customer they buy from or sell to. It protects the system from money laundering, and it protects you, because it means the dealer you’re trading with is accountable.

They’re stored securely and encrypted, used only for verifying your identity, and never sold or shared for marketing. Access is limited to our compliance team.

Yes, 59A Marion Street, Harris Park NSW 2150, open late Tuesday to Sunday. You’re welcome to visit before buying anything. AVS Bullion is a business under Akshara Jewellers Pty Ltd, ABN 55 621 099 545.

Not at this time. Your bullion is either delivered to you or held for collection.